Terms of Service

1. Definitions

In these Terms of Service (the “Terms”):

• “we”, “us”, “Provider”: MAD Consulting L.L.C-FZ, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.;
• “you”, “Customer”: the business (company, partnership, sole trader or freelancer) that creates a Sayweek workspace and on whose behalf the Service is used;
• “Sayweek”, “Service”: the AI-assisted social media content planner at sayweek.com, including the web app, the mobile apps, the public API and any related features;
• “Workspace”: your organisation’s area in Sayweek with its brands, channels, posts, ideas and settings;
• “Owner”: a user with the owner role in the Workspace; “Editor”: an invited user with the editor role; “Contributor”: a colleague invited to Team voice, who only reviews their own drafts and posts them on their own personal profile; together “Users”;
• “Customer Content”: everything you or your Users put into or connect to the Service (texts, images, videos, brand rules, ideas, calendar and e-mail excerpts, client feedback), and the posts you approve;
• “AI Output”: drafts, ideas, rewrites and other suggestions generated by the Service with artificial intelligence;
• “Connected Platform”: a third-party service you connect to Sayweek, such as LinkedIn, Facebook, Instagram, TikTok, YouTube, X, Google or Postiz;
• “Plan”: the subscription package you choose (currently Solo, Pro, Team or Agency, or a plan according to a custom offer) or the free trial.

These Terms form one agreement together with the documents they refer to: the Acceptable Use Policy, the AI & Content Policy, the Cancellation & Refund Policy, the Privacy Policy and the Data Processing Agreement.

2. Business customers only

Sayweek is offered exclusively to businesses. It is not available to consumers, i.e. to individuals acting for purposes outside their trade, business, craft or profession.

• When you sign up, you confirm that you use Sayweek for business purposes and that you are authorised to accept these Terms on behalf of the business you name.
• If you sign up for a company or another organisation, that organisation is the Customer and is bound by these Terms.
• If this confirmation turns out to be untrue, we may close the Workspace with immediate effect. You are responsible for any damage caused by the false statement. [Lawyer: consequences of a false B2B statement and whether mandatory consumer law can still apply – confirm wording]

3. Contracting party, account and workspace

Your contract is with MAD Consulting L.L.C-FZ, a company registered in Dubai, United Arab Emirates (trade licence no. 2203919, TRN 104079416400001).

• The Owner creates the Workspace, chooses the Plan, accepts these Terms and the Data Processing Agreement on behalf of the Customer and manages billing.
• The Owner may invite Editors up to the number of users included in the Plan (for example Solo 1, Team 3, Agency 10). Editors can prepare posts; with two-step approval switched on, only an Owner can approve them.
• On Plans with Team voice, the Owner can also invite Contributors on separate contributor seats, which do not use editor seats (for example Team 10, Agency 50). Contributors connect their own personal profiles and decide themselves what they post there. Participation must be voluntary; as the employer you are responsible for complying with employment and data protection rules towards them.
• Every login belongs to one named person. Logins may not be shared, and one login may not be used by several people.
• Keep your credentials and access links secret, and tell us immediately at hello@sayweek.com if you suspect unauthorised use. You are responsible for everything done through your Workspace and your Users’ logins.
• Client approval links (on Plans that include them) let people outside your Workspace review posts. You decide who receives them and are responsible for sharing them.
• Give us accurate details (company name, billing address, VAT or tax ID where you have one) and keep them up to date.

4. Plans, trial and special offers

• The features and limits of each Plan (brands, channels, AI-written posts, users) and the current prices are shown on the Pricing page and in the app.
• Free trial: 14 days, no payment card required, with the trial limits shown on the Pricing page. When the trial ends, writing and scheduling pause until you choose a paid Plan; your data stays readable. One trial per business.
• Monthly or annual billing: every paid Plan can be billed monthly or annually. The annual price is 10 times the monthly list price (two months free), is paid in advance for twelve months and renews every year. [Owner: refund (if any) when an annual plan is cancelled early – currently none]
• Launch offer: while it is available, new subscriptions billed monthly receive 60% off the monthly list price for their first 12 monthly billing periods, applied automatically at checkout. After that, the then-current list price applies. Annual billing is not discounted by the launch offer (its price already includes two months free). We may end the offer for new subscriptions at any time; a subscription that already received it keeps it until its 12 months end. The discount applies to the first uninterrupted monthly subscription only: if the subscription is switched to annual billing, cancelled or ends, the launch discount ends and is not granted again on a later new subscription.
• A discount you have already received runs until its end, even after we end an offer for new customers. Introductory offers cannot be combined with each other or with promotion codes.
• Extra brands (Agency): if we offer extra brands above the 15 included in the Agency plan as an add-on, its price is shown in the app before you buy it and it is billed with your subscription.
• Price changes: we may change list prices for future billing periods. We tell you at least 30 days in advance by e-mail; the new price applies from your next renewal after that date. A discount you have already received runs until its end; a discount granted for the whole lifetime of a subscription stays for as long as that subscription runs.

5. AI quota and AI packs

• Each Plan includes a monthly allowance of AI-written posts. The allowance applies per calendar month (UTC), resets at the start of each month, and unused posts do not carry over.
• When the allowance runs out, you can buy an AI pack on the web (currently +50 AI-written posts for €9 net). A pack is valid only for the calendar month in which you buy it and does not carry over. Packs cannot be bought in the mobile apps.
• Other AI features (ideas, rewrites, repurposing) are subject to fair use. We may slow down or limit use that is automated, clearly excessive or puts the Service at risk; we will tell you if this happens.
• Sayweek uses models by Anthropic (Claude) and, for some features, optionally by OpenAI or Google (Gemini). We may change the model or provider used, as long as the Service keeps working as described.

6. Payment

• Fees are charged in euros, in advance, for each billing period (monthly or annually, as you choose), and for AI packs at the time of purchase.
• Payments are processed by Stripe (card, Apple Pay, Google Pay, Link, SEPA Direct Debit or bank transfer – whichever methods are shown at checkout). The payment provider’s own terms also apply. We never see or store your full card details.
• By subscribing you authorise us, through the payment provider, to charge the fees for each billing period until you cancel.
• SEPA Direct Debit: by giving a SEPA mandate you authorise us (via Stripe) to collect the fees from your account. We notify you of each debit at least two days in advance (usually with the invoice). Your rights in respect of the mandate are set out in your agreement with your bank. [Lawyer: SEPA Core vs B2B mandate, pre-notification period]
• Failed payments: if a payment fails, the payment provider tries again and we notify the Owner. The Workspace keeps working for 7 days after the end of the paid period; after that, writing and publishing pause until the outstanding amount is paid. If it is still unpaid after 30 days, we may terminate the subscription. [Owner: 30-day termination period after non-payment – confirm]
• Bank transfers are due within the period stated on the invoice. Bank and currency conversion charges on your side are yours.

7. Taxes and invoices

• All prices are net and exclude VAT and other taxes.
• We are registered for VAT in the United Arab Emirates (TRN 104079416400001). Customers with a billing address in the UAE are charged UAE VAT at the standard rate (currently 5%).
• For customers outside the UAE, our services are generally a zero-rated export of services under UAE VAT law. Where VAT, GST or a similar tax is due in your country (for example under the reverse-charge mechanism for business customers in the EU), you account for it yourself.
• Customers in other GCC states are treated like all customers outside the UAE: our services are a zero-rated export of services, and no UAE VAT is charged.
• Fees are paid without deduction. If you are required by law to withhold tax, you pay the additional amount needed so that we receive the full fee. [Lawyer/tax adviser: keep the withholding tax gross-up?]
• We issue a tax invoice for every payment and a credit note for every refund. You find them in Sayweek under Settings → Subscription.

8. Renewal, cancellation and refunds

• Subscriptions renew automatically at the end of each billing period (month or year) until cancelled.
• You can cancel at any time in Sayweek under Settings → Subscription. Cancellation takes effect at the end of the current paid period; until then the Workspace keeps working.
• An upgrade takes effect immediately; the difference for the rest of the period is charged as shown before you confirm. A downgrade also takes effect immediately; the unused difference is credited against your next invoice, not paid out. Brands and channels above the new Plan’s limits stay, but you cannot add new ones.
• We do not refund unused parts of a billing period, unless required by law or offered by us at our discretion. Duplicate or incorrect charges are always refunded.

The details are in the Cancellation & Refund Policy.

9. Referral programme

Every Workspace has its own referral link (Settings → Refer a friend). The following rules apply:

• The new customer who signs up through your link (within 60 days of clicking it) gets the first 30 days of their first paid subscription free.
• You receive a discount worth one month of your Plan once the new customer has paid their first invoice. The discount is applied to your next invoice and shown on the tax invoice as a discount; VAT, where it applies, is calculated on the discounted amount. One referral discount applies per invoice; further discounts follow on the next invoices. A discount is not paid out in cash, cannot be transferred and lapses if your subscription ends before it has been used. You can receive at most 12 discounts in any 365 days.
• Only new, genuine business customers count. Self-referrals, referrals between Workspaces of the same business or with the same company e-mail domain, and referrals paid with the same payment card as yours do not count.
• If the new customer’s first payment is refunded or charged back, the referral does not count and the discount is withdrawn. If the discount has already been applied to one of your invoices, the same amount is added to your next invoice.
• No spam or unsolicited mass messages to promote your link, no fake accounts, and no paid advertising on the Sayweek brand name.
• Under Invite a colleague we send one short invitation in your name, once per address, to at most 20 addresses a day. Only invite people you know and who are likely to be interested; you are responsible for having a reason to contact them.
• In the case of abuse we may refuse, withhold or cancel discounts, and exclude you from the programme.
• We may change or end the programme for the future at any time; discounts already granted remain.

10. Acceptable use

You may use Sayweek only lawfully and in line with the Acceptable Use Policy. In short:

• connect only accounts and pages you are authorised to manage;
• follow the rules of every Connected Platform (for example the LinkedIn User Agreement, the Meta terms and community standards for Facebook and Instagram, the TikTok terms, the YouTube Terms of Service and Google policies, and the X rules);
• no spam, no bulk unsolicited messages, no fake accounts, no fake likes, followers or comments, and no other artificial engagement;
• no unlawful, deceptive, defamatory, hateful or infringing content, no impersonation;
• no attempts to break, overload or circumvent the security or the limits of the Service.

11. AI-generated content

• AI Output is a suggestion. It may be inaccurate, incomplete, out of date or similar to content produced for others. We do not guarantee that it is correct, original or suitable for your purpose.
• Human review is mandatory. A User must read, check and approve every post before it is published. Sayweek never publishes anything without an approval from your Workspace; scheduled posts are sent only after they have been approved.
• Required human approval: the setting “every post needs a person’s approval” is switched on by default; while it is on, approvals through the API, AI assistants (MCP) or automations (for example Zapier or Make) are refused. An Owner can switch it off; approvals given by your automations then count as approvals by your Workspace, and you remain responsible for reviewing what they publish.
• Compliance settings: under Settings → Compliance & AI transparency you can add an AI disclosure (a label or a hashtag, at the end of the post or in the first comment), set the platforms’ own AI flags where their API offers one (for example on TikTok and YouTube), have unused ideas deleted automatically after a period you choose, and lock these settings, so that Editors cannot change them and human approval cannot be switched off until an Owner unlocks them. Sayweek keeps a record of how each post was created and approved, which you can export as a compliance report.
• You are responsible for the content you approve and publish, including facts, claims, rights to images and names, and compliance with advertising, consumer and sector rules.
• AI labelling: where the law or a platform requires AI-generated or AI-manipulated content to be disclosed – in particular under Article 50 of the EU AI Act (for example realistic images, audio or video, or texts on matters of public interest published without human editorial responsibility) or under the platforms’ AI labelling rules – you are responsible for labelling it. The AI disclosure is off by default: you decide, for each Workspace, brand or channel, whether and how to label. [Lawyer: Sayweek’s own obligations under Art. 50(2) AI Act (machine-readable marking)]

More in the AI & Content Policy.

12. Your content and the licence you give us

• Customer Content remains yours (or your clients’ and licensors’). As between you and us, AI Output that you accept becomes part of your Customer Content.
• You give us a non-exclusive, worldwide, royalty-free licence, for the duration of the contract and any retention period afterwards, to store, process, copy, adapt (for example format or resize) and transmit Customer Content – to AI providers and to your Connected Platforms – solely to provide, secure and support the Service for you.
• No training on your data: we do not use Customer Content to train AI models, and our AI providers may not use it for training under their commercial API terms.
• We may use aggregated, anonymised usage data (which does not identify you, your clients or your content) to operate and improve the Service.
• You confirm that you have all rights and permissions needed for your Customer Content, including from your clients, the people shown in images and the senders of the e-mails or calendar entries you use as sources.
• We occasionally ask for feedback in the app (for example a short satisfaction survey); answering is optional. If you send us feedback or ideas, we may use them freely without any obligation to you.

13. Our intellectual property

The Service, its software, design, templates, documentation and the Sayweek brand belong to us or our licensors. During your subscription we grant you a non-exclusive, non-transferable right to use the Service for your business purposes – including, on Plans that allow it, for your clients. You may not:

• copy, modify, decompile or reverse engineer the Service, except where the law expressly allows it;
• scrape the Service or access it automatically other than through our public API;
• resell, sublicense or rent out access to the Service, except the use for your own clients permitted by your Plan (for example the Agency plan’s white-label features);
• use the Service or its outputs to build or train a competing product, or run benchmarks for competitive purposes or publish them without our written consent;
• remove or hide copyright notices or our branding, except where your Plan allows white-labelling.

14. Confidentiality

Each party keeps the other’s non-public information (including Customer Content, pricing agreed individually, security information and product plans) confidential, uses it only for this contract and shares it only with staff, advisers and sub-processors who need it and are bound by confidentiality.

This does not apply to information that is or becomes public without a breach, that the recipient already had or developed independently, or that must be disclosed by law or by an authority (in which case the other party is told, where allowed). The obligation lasts for the contract and three years after it ends; for trade secrets and personal data, as long as they remain protected.

15. Third-party platforms and integrations

• Sayweek publishes and reads data through Connected Platforms, either directly through their APIs or through Postiz (our Postiz account or yours). Their own terms and policies apply to your use of them, and you accept them in your own name.
• By connecting an account you authorise us to access it and act on your behalf to the extent you approve in the connection screen. You can disconnect at any time in Settings.
• Platforms may change or restrict their APIs, permissions or rules, reject posts, or suspend accounts at any time. Features that depend on them may then change or stop working. We will try to adapt, but we are not responsible for such changes, for platform outages or for decisions the platforms make about your accounts or content.
• Other integrations (for example Google Calendar, Gmail, Microsoft, Notion, Google Drive or Google Analytics) are optional; they access your data only with your consent, as described in the Privacy Policy.

16. API, AI assistants (MCP), automations and the browser extension

• API keys: you can create API keys for your Workspace in Settings. They are confidential: treat them like passwords, and revoke a key immediately if it may have leaked. You are responsible for all calls made with your keys.
• AI assistants (MCP): you can connect AI assistants such as Claude or ChatGPT to your Workspace through our MCP server. You authorise each connection on a Sayweek consent screen (OAuth) and can revoke it at any time. On the Solo plan, the API and assistants can only read (plans, ideas, analytics); on the other Plans they can also create ideas and drafts and, while required human approval is switched off, approve posts. The assistant’s provider processes what it receives under its own terms; anything an assistant does with your access counts as your action.
• Automations: integrations with automation services (for example Zapier or Make) work through your API keys or webhooks. Their own terms apply, and you are responsible for the workflows you build.
• Browser extension: the “Save to Sayweek” extension saves the page you are reading, a link or selected text as an idea in your Workspace, only when you click it. Save only content you may use.
• The API and the MCP server are subject to rate limits, as stated in the developer documentation, and to fair use. We may throttle or block traffic that exceeds them.
• You may use the API and the MCP server for your own Workspace and your own clients only. You may not resell or share access, or use it to build a service that competes with Sayweek.
• We may change, version or deprecate API endpoints and MCP tools. For breaking changes we give at least 30 days’ notice where reasonably possible; we may revoke keys and connections immediately in the case of abuse or a security risk.

17. Mobile apps

The Sayweek apps for iOS and Android are covered by these Terms together with the terms of the App Store or Google Play; see the Mobile app terms. Subscriptions and AI packs are bought on the web only; the apps show your Plan and usage but offer no purchases.

18. Availability, support and maintenance

• We aim for at least 99% monthly availability, but we do not guarantee uninterrupted or error-free operation. Unless an individual service level agreement (SLA) has been agreed in writing, no service levels or service credits apply. [Owner: offer an SLA for the Agency plan? If yes, availability target and service credits]
• We carry out planned maintenance where possible outside European business hours and announce longer maintenance in advance in the app or by e-mail. Urgent security fixes may be applied without notice.
• Support is provided by e-mail at hello@sayweek.com in English, Hungarian and German on business days. We answer as soon as we reasonably can.
• We develop the Service continuously and may add, change or remove features. We will not materially reduce the core functions of your paid Plan during a billing period you have already paid for.

19. Suspension

We may suspend the Workspace or individual features (for example publishing or the API) – where practical after notice – if:

• an amount is overdue after the grace period in section 6;
• you or your Users seriously breach these Terms or the Acceptable Use Policy, or a Connected Platform demands it;
• it is necessary to protect the Service, other customers or third parties from a security risk or damage;
• the law, a court or an authority requires it.

While the Workspace is suspended you can usually still read and export your data. We lift the suspension as soon as the reason has been removed.

20. Term and termination

• The contract runs for as long as you have a Workspace. You can end it at any time by cancelling your subscription (effective at the end of the paid period) or by deleting the Workspace (effective immediately, without a refund).
• We may end the contract with 30 days’ notice; in that case we refund the prepaid fees for the unused period.
• Either party may terminate with immediate effect for good cause, in particular if the other party materially breaches the contract and does not remedy the breach within 14 days of notice, or in the case of insolvency. Serious abuse (for example spam, fraud or malware) needs no prior notice.
• When the contract ends, publishing stops. You can export your data for [retention period, e.g. 30 or 90 days]; after that we delete it as described on the Data deletion page. Tax invoices are kept for as long as the law requires.
• Sections that by their nature should continue (for example payment, confidentiality, liability, indemnity and governing law) survive the end of the contract.

21. Data protection

• How we handle personal data is explained in the Privacy Policy.
• For personal data in Customer Content, you are the controller and we act as your processor. The Data Processing Agreement, which the Owner accepts on behalf of the Customer, applies to this processing and forms part of these Terms.
• The sub-processors we use are listed on the Sub-processors page; we announce changes in advance as set out in the Data Processing Agreement.
• For account, billing and usage data of your Users we are the controller.
• You can have unused ideas (for example voice-note transcripts or ideas from e-mails) deleted automatically after a period you choose, under Settings → Compliance & AI transparency.

22. Warranty

We provide the Service with reasonable skill and care and substantially as described on our website and in the app.

Beyond that, and to the extent permitted by law, the Service is provided “as is” and “as available”. We give no other warranties, express or implied, in particular not for specific results (such as reach, engagement or leads), for the accuracy of AI Output, for the acceptance of posts by Connected Platforms or for fitness for a particular purpose.

23. Limitation of liability

• Our liability is not limited for wilful misconduct, gross negligence, fraud, death or personal injury caused by negligence, or for anything else that cannot be limited under the applicable law.
• Otherwise, our total liability arising out of or in connection with the contract is limited to the fees you paid us in the 12 months before the event giving rise to the claim. [Owner/lawyer: minimum cap for trial and low-fee customers, e.g. EUR 100?]
• We are not liable for indirect or consequential loss, loss of profit, revenue, business or goodwill, for content you approved or published, or for measures taken by Connected Platforms (for example a restricted account). For loss of data we are liable only for the effort of restoring it from backups.
• These limits do not apply to your obligation to pay fees or to your indemnity under section 24. [Lawyer: check the limitation against the chosen governing law (for German customers: cardinal obligations)]

24. Indemnity

You indemnify us against claims by third parties (including Connected Platforms and authorities), and the reasonable costs of defending them, arising from your Customer Content, the posts you publish, your breach of these Terms or the Acceptable Use Policy, or your breach of a platform’s rules or of the law. We will tell you promptly about such a claim, let you take part in the defence and not settle it without consulting you.

25. Force majeure

Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, war, terrorism, epidemics, government measures, strikes, large-scale internet or power failures, or outages of hosting, AI or platform providers. The affected obligations are suspended for the duration of the event. If it lasts more than 60 days, either party may terminate the contract; prepaid fees for the unused period are refunded.

26. Changes to these Terms

• We may change these Terms for valid reasons, for example new features, changes in the law or in platform rules, or security. We announce material changes at least 30 days before they take effect, by e-mail to the Owner and in the app.
• From the effective date, each User sees a screen asking them to accept the new version. For 14 days you may postpone this and keep using Sayweek; after that, access is blocked until the new Terms have been accepted.
• If you do not agree, you can cancel before the change takes effect or terminate the contract during these 14 days; prepaid fees for the unused period are then refunded.
• Changes that are only editorial or that are required by law at short notice can take effect sooner.

27. Governing law and jurisdiction

These Terms are governed by [governing law: laws of the DIFC / ADGM / the Emirate of Dubai and the federal laws of the UAE]. Disputes are settled by [forum: DIFC Courts / ADGM Courts / the courts of Dubai / arbitration under the DIAC or DIFC-LCIA rules, seat, language English].

Before going to court, we will both try to resolve the dispute amicably within 30 days of a written notice.

28. Assignment

You may not transfer the contract or rights under it without our prior written consent. We may transfer it to an affiliated company or to a successor in a merger or sale of the business, and will tell you in advance.

29. Notices

• We send notices to the e-mail address of the Owner (or of the Owners) of the Workspace, and in the app. Keep this address up to date.
• Send notices to us at hello@sayweek.com or by post to Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E..
• An e-mail notice is deemed received on the next business day after it was sent.

30. Severability and waiver

If any provision is invalid or unenforceable, the rest remains in force, and the provision is replaced by a valid one that comes as close as possible to its purpose. Not enforcing a right does not mean waiving it.

31. Entire agreement

These Terms and the documents referred to in section 1, together with any individual written agreement with you (which prevails where it conflicts), are the entire agreement between us about the Service. Your own general terms or purchasing conditions do not apply, even if you refer to them in an order.

32. Language

These Terms are available in English, Hungarian and German. The English version is the binding one; the Hungarian and German versions are translations for convenience. If they differ, the English version prevails. [Lawyer: confirm the precedence of the English version]

33. Contact

MAD Consulting L.L.C-FZ, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. · hello@sayweek.com · TRN 104079416400001