I can't sign in

On the sign-in page you can use Google, Microsoft, a password or a passkey. If one doesn't work, another often does – people who signed up with Google, for example, have no password until they set one.

Forgot your password

1. 1On the sign-in page, click Forgot password?.
2. 2Enter your account's E-mail and click Send link.
3. 3Open the e-mail and click the link – it's valid for 1 hour. Nothing arrived? Check your spam folder too.
4. 4Enter your new password, then sign in with it.

Once the new password is saved, your other sessions are signed out (“New password saved. Sign in with it – your earlier sessions have been signed out.”). If the link no longer works: “This link has expired or was already used. Request a new one on the “Forgot password” page.”

Locked account

“Wrong email/username or password. After 5 failed attempts the account is locked for 15 minutes.” After the fifth wrong attempt, wait 15 minutes or set a new password with the steps above – a successful reset lifts the lock. Too many attempts from one place: “Too many attempts – wait a few minutes and try again.”

Two-factor authentication

If it's on, you need the code from your authenticator app after the password: “Enter your password again, and below it the 6-digit code from your authenticator app.” Type the current code into Authentication code. If it's refused, check that your phone's clock is correct. Too many wrong codes lock it for a while: “Too many wrong codes – two-factor authentication is temporarily locked. Try again later.”